Terms and ConditionsWe want
to offer you the best products and the best service. We aim to consistently exceed
your expectations, so that when you're booking with us, you can feel confident
you're with the best team there is. This section aims to bring important points
to your attention.
Problems - If you have a problem whilst at your Holiday
Extras location: Please tell the service provider at the time as most problems
can be put right immediately. Our suppliers will do their utmost to assist with
any given request, however assistance cannot be guaranteed. If you do not say
anything at the time it may be difficult to pursue a complaint at a later stage.
Please put any outstanding issues in writing (with receipts if appropriate) to:
Holiday Extras Customer Relations, Newingreen, Hythe, Kent, CT21 4JF or e-mail
us at customerrelations@abcmail.co.uk, within 6 weeks of your return to the UK.1.
Call Monitoring and Recording:
As part of our continuing effort to ensure
you receive the highest service standards, we may monitor and record your call
for training purposes.
2. Prices
2.1 Price Guarantee: If you find
the same Airport Hotel, Airport Parking, Airport Lounge or Port Hotel product
for less within 7 days of booking, tell us and we will match the price or refund
the difference. Excludes offers conditional on buying other products. If you think
you have found the same product for less, we need to know, so please call us but
first check that the product you are comparing is the same in all respects! The
price guarantee does not apply to Airport Hotels with Coach or Airports by Rail.
2.2 Price Changes: Prices can go up or down; Holiday Extras is committed to providing
the highest standards and the best choice of product, at the best prices, so throughout
the season we continually review our products and prices. There are likely to
be some seasonal special offers and in some circumstances prices may go up.
2.3 Prices include VAT: All prices are for pre-booking and include VAT at the
current rate of 17.5%. Hotel prices are given in £' s per person per night
(twin prices based on two adults sharing) or £'s per room per night, parking
is quoted per vehicle per whole or part day, airport lounges in £'s per
person, rail travel in £'s per person.
2.4 Credit Card Charges: 2% surcharge
for credit cards, min. charge £1 - max. charge £4 (not applicable
to debit cards)
3. Cancellation, Amendments and Refunds:
If
you need to cancel or amend a booking please call 0870 844 4060 or e-mail abc_admin@abcmail.co.uk.
All cancellations and amendments must be made through Holiday Extras. If Holiday
Extras are not informed then it may not be possible to obtain a refund.
3.2
Airport Parking and Port Parking
No refund is made for cancellation of
parking bookings on the day of travel or afterwards. An administration fee of
£7.50 per booking applies to all other cancellations. No refund is available
for unused part stays.
5.1 Directions and parking procedures: Please make
sure you have directions to your car park, the car park telephone number, and
details of the entry and exit procedures for the car park. Directions are included
on the customer confirmations issued when booking via www.holidayextras.co.uk.
Directions and maps serve as a guide only. We recommend you use them in conjunction
with an up-to-date road atlas.
5.2 Entry/Exit procedures: Are listed for each
car park. If you are charged by the car park because you do not follow the correct
entry or exit procedures or present their confirmation voucher, Holiday Extras
may not be able to obtain refunds on your behalf. Your voucher is not valid in
any other car park. Should you park elsewhere you will be charged locally and
Holiday Extras will not re-imburse you.
5.3 24 hour transfers to and from
the airport: Included in the Holiday Extras price unless the airport is within
walking distance or not operational 24 hours. Please make sure you have the transfer
schedule for your car park.
5.4 Minimum stays: Apply at some car parks. Should
you wish to stay for fewer days, you may, but the cost of the minimum duration
is payable.
5.5 Daily Prices: May vary according to the date and length of
stay. Stays of fewer than 8 days may attract a higher daily rate.
5.6 Car
Keys: In the interests of efficient operation you must be prepared to leave your
car keys with car park staff if requested to do so.
5.7 Insurance: All parking
is subject to the terms and conditions of the individual car park - these can
be obtained at the car park. Ensure no valuables are left in the vehicle as Holiday
Extras are unable to accept liability for their loss. Parking is always at the
owners risk.
5.8 High-sided or unusually wide vehicles: Not all car parks
can accommodate them or there may be an extra charge. Please check with Holiday
Extras.
5.9 Personal Parking: If you have booked this special service, (where
you are met at the terminal by a driver who takes your car away to secured storage
for them), you must reconfirm your booking direct with the parking operator at
least 7 days prior to your date of travel, giving your Holiday Extras Booking
Reference. Supplements are charged for service outside normal hours and on all
public and bank holidays payable directly to the parking operator.
If you
have any further query over a booking you have made, please call 0870 844 4060
or email us on: abc_admin@abcmail.co.uk
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